Help, when you need it.
The fastest way to reach us is the Discord community, where the founders and other server owners answer daily. For billing, account, or private matters, use the contact form.
Pick the channel that fits.
Most questions are answered fastest in Discord. Anything private or account-specific is better by email.
Discord community
Ask in the support channels and get answers from the team and other community admins, usually within hours. Best for setup questions, how-tos, and quick fixes.
Contact the team
For billing, account access, data requests, or anything you would rather not post publicly, use the contact form. We reply within one business day.
Security reports
Found a vulnerability? Disclose it responsibly through our security page. We acknowledge reports within one business day and credit good-faith researchers.
What to expect.
Typical first response to support requests on business days.
We still watch the queue on weekends, just a little slower.
Security reports and sales enquiries are triaged within one business day.
Premium plans get priority support with sub-30-minute responses during business hours.
Common questions, quick answers.
The issues people hit most often, and how to fix them yourself in a minute.
Slash commands are not showing up
The bot was added without the applications.commands scope. Re-invite it using the install link from your dashboard (it requests both bot and applications.commands), then give Discord a minute to register the commands in your server.
The AI is not replying
Two common causes. Either the server is out of monthly credits (the bot pauses AI until your next reset, and you can top up or upgrade), or the question falls outside your knowledge base, in which case the bot refuses politely without spending a credit. Open the AI page in your dashboard to check credits and what it knows.
Replies are not being sent, only drafted
A reply ships only when its confidence is above your threshold (default 0.70). Lower-confidence answers are posted as drafts in your review channel with Approve, Edit, and Reject buttons. Lower the threshold or add knowledge so the AI is more certain.
My branded bot is stuck on Connecting
Open your bot in the Discord Developer Portal and enable the Message Content and Server Members privileged intents, then make sure the bot is added to the server where you have Premium. The branded bot only runs in servers tied to your plan.
Tickets will not open
Check that the panel has been posted to a channel, that the bot can see and manage the category the ticket type opens under, and that the ticket type has at least its label set. The panel builder shows a live preview of exactly what members will see.
A moderation action did not fire
The bot can only act below its own role in the role hierarchy, and it never actions itself or other bots. Move the VantaSupport role above the roles you want it to manage, and confirm the relevant module is enabled in Moderation settings.
Looking for the full command list? See all commands.
Bring it to the community.
Drop your question in the Discord and someone, often the founders, will help you get unstuck. For anything account-related, the contact form reaches us directly.