Terms of Service

1. Acceptance

By installing the VantaSupport bot in a Discord server, signing in to the dashboard, or otherwise using the service, you agree to these terms. If you are entering into these terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

2. Eligibility

• You must be at least thirteen years old, or sixteen in the EEA, to use the service.
• You must comply with the Discord Terms of Service and the Discord Community Guidelines at all times. Violating them is a violation of these terms.
• You must not be on a denied-party list under United States, European Union, or United Kingdom sanctions law, and you must not be located in a comprehensively sanctioned jurisdiction.

3. Your account

• You are responsible for everything that happens under your account and your API keys.
• Keep your Discord credentials and any access tokens confidential.
• Notify us immediately at security@vantasupport.com if you suspect unauthorized access.
• One account per natural person. Sharing a single account between people is not permitted.

4. The service

VantaSupport is a multi-tenant Discord bot and web dashboard. The features available to you depend on your subscription plan as described at vantasupport.com/#pricing. We may add, change, or remove features over time. We will give thirty days advance notice before removing or materially reducing a feature that you actively use.

5. Acceptable use

You agree that you will not, and you will not permit any third party to:

• Use the service to harass, threaten, defame, dox, or stalk anyone.
• Upload, generate, request, or distribute content that sexualizes minors.
• Distribute malware, phishing links, or other malicious code through the bot.
• Use the bot to send unsolicited bulk messages, spam, scams, fraud, or non-consensual advertising.
• Attempt to bypass rate limits, quotas, or the AI moderation provider's safety filters.
• Use the bot to circumvent Discord trust and safety enforcement, mass-DM users, or coordinate platform-wide brigading.
• Reverse engineer the service, scrape it at scale, or build a competing product using our outputs as training data.
• Resell, sublicense, or whitelabel the service except as expressly permitted in your plan.
• Use the service in a way that violates any applicable law, export control, or third party right.

We may suspend a server, user, or account that we reasonably believe has violated this section, immediately and without prior notice when necessary to protect the platform, third parties, or our staff.

6. AI features

• AI replies and AI moderation are generated by probabilistic models. They will sometimes be incorrect, incomplete, or surprising. You are responsible for reviewing outputs before relying on them for any consequential decision.
• Do not use the bot as a substitute for legal, medical, financial, safety, or crisis counseling advice. If a member appears to be in crisis, your moderators should reach out to local emergency services.
• You confirm that you have the right to upload to the bot any documents, knowledge base articles, transcripts, or other materials you provide, and that doing so does not infringe any third-party right.
• We may apply token quotas, rate limits, and abuse heuristics on AI features at our discretion to protect the platform.

7. Customer data

You own the content you upload and the content sent through your servers (“Customer Data”). You grant us a worldwide, non-exclusive, royalty free license to host, transmit, display, and process Customer Data solely for the purpose of operating the service for you. This license ends when you delete the data or close your account, except for backups described in our Privacy Policy.

We do not use your Customer Data to train general-purpose AI models. We may use aggregated, de-identified statistics about service usage to improve VantaSupport.

8. Your warranties

You represent and warrant on a continuing basis that:

• You have all rights, licenses, consents, and permissions necessary to upload Customer Data and to allow VantaSupport to process it as described in these terms.
• You have obtained any consents and given any notices required by applicable law from server members and other data subjects before causing their personal data to be sent to AI features, recorded in tickets, or processed by VantaSupport. This includes any consent required for automated decision-making under Article 22 GDPR.
• You will configure permissions and quotas so that only authorized staff can act through the bot.
• Your use of the service will comply with all applicable laws including data protection, consumer protection, sanctions, and export control laws.
• You will not use the service in a way that requires us to obtain a license or registration we do not hold.
• You will keep contact information up to date so that we can deliver legal and security notices.

9. AI outputs

• As between you and us, you own the outputs the AI features generate from your prompts and Customer Data, subject to our underlying intellectual property in the service.
• AI outputs are probabilistic. Similar prompts may produce similar outputs for different Customers and we do not warrant that any output is unique.
• You are responsible for reviewing AI outputs before relying on them and for ensuring that your use of them does not infringe a third-party right.
• You will not use the service or its outputs to develop a product or model that competes with VantaSupport, or to evaluate the service for that purpose.

10. Beta features

We may offer features marked “beta”, “preview”, “experimental”, or similar. Beta features are provided on an “AS IS” basis without any service-level commitment, may be changed or discontinued at any time, may contain bugs, and may not be subject to the same security review as generally available features. Your use of beta features is at your own risk.

11. Feedback

If you send us suggestions, ideas, or other feedback about the service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation or compensation to you. You are not required to provide feedback.

12. Marketing and publicity

Unless you opt out by emailing brand@vantasupport.com, we may identify you as a Customer and use your name, logo, and a short description of your use case in our marketing materials and on our website, subject to your published brand guidelines. We will not disclose the substance of your usage, your data, or any confidential information.

13. Responsible security disclosure

We welcome reports of security vulnerabilities sent to security@vantasupport.com. Good faith security research conducted in accordance with our published disclosure policy is not a violation of these terms. You must avoid privacy violations, service degradation, and data destruction during research, give us reasonable time to remediate before public disclosure, and never access data that is not your own beyond what is necessary to demonstrate the vulnerability.

14. Fees, billing, and refunds

• Paid plans are billed in advance on a monthly or annual basis depending on the plan you select. Renewal is automatic until you cancel.
• Prices are listed exclusive of applicable taxes. You are responsible for any sales, use, value-added, or withholding taxes other than taxes on our net income.
• We will give thirty days advance notice before increasing the price of an active subscription. You may cancel before the price increase takes effect.
• You can cancel from the dashboard at any time. Cancellation takes effect at the end of the current paid period.
• We offer a fourteen-day, no-questions-asked refund window for any first-time paid subscription. Outside that window fees are non-refundable except where required by mandatory consumer law.
• If a renewal payment fails, paid features are suspended and the server reverts to the free plan immediately until payment succeeds. Stripe may retry the charge per its standard schedule; access is restored once a payment goes through.

15. Free plan

The free plan is provided at our discretion. We may change the quota, feature set, or availability of the free plan at any time with reasonable advance notice posted in our Discord community.

16. Termination

• You may stop using the service at any time by removing the bot from your servers and deleting your account.
• We may suspend or terminate your access for material breach of these terms, repeated policy violations, or non-payment. For material breach that is curable we will provide written notice and a fifteen-day period to cure before terminating.
• We may terminate without notice in cases of fraud, abuse, illegal activity, sanctions exposure, or risk to the platform.
• For thirty days after termination (except for terminations due to abuse, fraud, or illegal activity) we will keep your data available in read-only form and provide an export tool so you can retrieve it.
• After the thirty-day export window we will delete Customer Data within a further sixty days, unless retention is required by law or for ongoing dispute resolution. Backups are purged on the schedule in our Privacy Policy.
• Sections that by their nature should survive termination will survive.

17. Service availability and support

We aim for high availability and post service status, incident notices, and scheduled maintenance in our Discord community. Customers on the Enterprise plan receive a 99.9 percent monthly uptime commitment and service credits as described in their Enterprise order form. Plans other than Enterprise are provided without a binding uptime commitment.

Support response times shown on the pricing page (for example, email support on Pro and sub-thirty-minute responses on Premium) are targets we aim for during business hours, not guarantees, and they are not service level agreements. Binding response-time SLAs and remedies are available only under an Enterprise order form. For other plans our sole obligation is to use reasonable efforts to respond as soon as practicable.

Scheduled maintenance, force majeure events, third-party outages (including Discord and AI provider outages), and your own misuse are excluded from any uptime calculation.

18. Intellectual property

VantaSupport, the dashboard, the bot software, our APIs, our documentation, our brand, and all related intellectual property are owned by us and our licensors. Nothing in these terms transfers any of those rights to you. You may use our brand assets only in accordance with our brand guidelines.

19. Copyright and DMCA

We respect intellectual property rights. If you believe content available through the service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to dmca@vantasupport.com. We will respond to valid notices, may remove the content, and may terminate repeat infringers.

20. Disclaimer of warranties

The service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error-free, or that any AI output will be accurate. Nothing in this section limits warranties that cannot be excluded under mandatory law.

21. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.
• Our total aggregate liability for all claims arising out of or relating to these terms or the service is capped at the greater of one hundred United States dollars or the amount you paid us for the service in the twelve months immediately preceding the event giving rise to the liability.

These limits do not apply to a party's indemnification obligations, breach of confidentiality, infringement of the other party's intellectual property, or liability that cannot be limited under mandatory law (such as gross negligence, wilful misconduct, or death or personal injury caused by negligence).

22. Indemnification

You will defend, indemnify, and hold harmless VantaSupport and its officers, directors, employees, and agents from any third-party claim and resulting losses arising out of (a) your Customer Data, (b) your use of the service in violation of these terms or applicable law, or (c) your violation of any third-party right. We will defend, indemnify, and hold you harmless from any third-party claim that the service as provided by us infringes that party's intellectual property right, excluding claims arising from your Customer Data, your modifications, or your use of the service combined with other products.

23. Governing law and disputes

These terms are governed by the laws of the Republic of Singapore, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with these terms will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with its rules in force at the time of the notice of arbitration, which rules are deemed to be incorporated by reference. The seat is Singapore, the language is English, and the tribunal consists of one arbitrator.

Before starting arbitration the parties will attempt in good faith to resolve the dispute through written notice and a thirty-day negotiation period.

Class action and jury trial waiver.To the maximum extent permitted by law, each party waives the right to participate in a class, collective, or representative action against the other, and waives any right to a jury trial. Disputes must be brought in the parties' individual capacity and not as part of a class.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Consumers retain any non-waivable rights to bring proceedings in the courts of their home jurisdiction. If the class action or jury trial waiver above is found unenforceable in any jurisdiction, the rest of this section continues to apply in that jurisdiction.

24. Changes to these terms

We may update these terms from time to time. For material changes we will give at least thirty days advance notice by email and by posting a notice in the dashboard. Your continued use of the service after the change takes effect constitutes acceptance.

25. Other

• Entire agreement. These terms, together with the Privacy Policy, the DPA where applicable, and any Order Form, are the entire agreement between you and us and supersede all prior or contemporaneous agreements on the same subject.
• Order of precedence.In the event of a conflict, an executed Order Form prevails over these terms, these terms prevail over the Privacy Policy, and the DPA prevails over both these terms and the Privacy Policy with respect to the processing of personal data on the Customer's behalf.
• Severability. If any part of these terms is held unenforceable, the rest remains in effect and the unenforceable part is replaced with an enforceable one that achieves the original intent as closely as possible.
• No waiver. A failure to enforce a right is not a waiver of that right.
• Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger or sale of assets. Any assignment in violation of this clause is void.
• No third-party beneficiaries. These terms do not give any third party a right of enforcement.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including outages of Discord or other third-party platforms, internet failures, denial-of-service attacks, pandemics, acts of government, or natural disasters. Payment obligations are not excused by force majeure.
• Independent contractors. No partnership, joint venture, employment, or agency relationship is created by these terms.
• Notices. Notices to us must be sent to legal@vantasupport.com. Notices to you may be sent to the email on your account, posted in the dashboard, or delivered through the bot to a Customer-designated channel. Notices are effective on delivery.
• Export controls and sanctions. You will not access or use the service in violation of United States, European Union, United Kingdom, or other applicable export, re-export, or sanctions law. You confirm that you are not on a denied-party, sanctions, or debarment list, and that you will not provide access to anyone who is.
• U.S. government users.The service is “commercial computer software” under FAR 12.212 and DFARS 227.7202. Use, duplication, and disclosure by the U.S. government is subject only to the rights set out in these terms.
• Anti-corruption. Each party will comply with applicable anti-corruption laws including the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act 2010.
• Headings. Section headings are for convenience and do not affect interpretation.

26. Discord disclaimer

27. Contact

VantaSupport Pte. Ltd., 1 Raffles Place #20-01, Singapore 048616. legal@vantasupport.com.