Now in private beta·Accepting select communities
AI support and moderation that actually knows your Discord.
Handle support tickets and AI-assisted moderation across every server you run. Each guild keeps its own knowledge, tone, and policy. One dashboard, strict per-server data isolation, and the spending caps you set.
Free plan available · No credit card required · Cancel anytime
Built-in standards
Encrypted
by default
AES-GCM + KMS-wrapped keys at rest
Every action
audit-logged
Filterable in the dashboard
Spend caps
you control
Hard quota at the model call
Server-level
isolation
No cross-server data sharing
+12 ticketstoday · GamersHQ
#ai-review
needs reviewfrom @rin · ticket-2841
“refund delay, my subscription cancelled but still being charged”
draftconf 0.62
Stripe sometimes posts a final invoice after cancel. Could you share…
approveeditreject
G
GamersHQ# ticket-2841
A
alex4:12 PM
how do I switch from monthly to yearly billing?
V
VantaSupportBOT4:12 PM0.91
Open /billing in the dashboard, click Change plan, then choose Yearly. The prorated credit applies immediately. No need to cancel first.
citesCT#2197FAQ§3ABOUT
✅ 2🎯1
AI · this month3.3K / 5K
How it works
Every question takes four stages,
with confidence logged on every decision.
Above your threshold, the bot replies. Below, an admin reviews before anything ships. You set the line.
#ticket-2841·general support
open01Arrives
R
rinrin#04214:12 PM
my subscription says cancelled but i’m still being charged. can someone check?
02Retrieve from this guild
5 chunks pulled
guild_id=947…ce
CLOSED TICKETCT#2197 · refund timing
0.87
FAQ DOCFAQ §3 · billing cycles
0.81
CLOSED TICKETCT#1844 · cancel flow
0.74
ABOUT GUILDAbout · subscription policy
0.68
CHANNEL PIN#announcements · billing notes
0.61
03Draft with confidence
V
VantaSupportBOTbot · ai4:12 PMconf 0.62
Hi rin. Stripe sometimes posts a final invoice for an in-progress billing cycle after a cancellation. Could you open /billing and share the most recent invoice date? If it falls past your period end, I’ll flag staff right away.
Confidence0.62 / threshold 0.70
below threshold · needs admin review
04Route
Routed to #ai-review4:12 PM
#ai-review
needs review · 1from @rin in #ticket-2841
“my subscription says cancelled but i’m still being charged. can someone check?”
draft0.62
Hi rin. Stripe sometimes posts a final invoice for an in-progress billing cycle after a cancellation. Could you open /billing and share…
Outcome
✓Approved by @sarah4:13 PM
→Sent to #ticket-28414:13 PM
+Saved as CLOSED_TICKET knowledge4:13 PM
What’s inside
Built to handle every part
of your Discord.
Tickets, moderation, welcome flows, leveling, roles, custom commands. The full Discord bot toolkit, with AI woven through.
01 · core
Each server runs on its own AI brain.
Retrieval is filtered to that guild’s resolved tickets, FAQ uploads, channel pins, and About doc. Cross-guild leakage is architecturally impossible.
vector store 1 per guildleakage 0sources 6 types
guild
brain
brain
ABOUT_GUILD
FAQ_DOC
CHANNEL_PIN
CLOSED_TICKET
WEBSITE_CRAWL
02
Human-in-loop review
Low-confidence drafts land in an admin channel with three explicit verdicts. Each approval teaches the next reply.
✓ approve✎ edit✗ reject
03
Moderation policy matrix
Configure category × severity → action. Five categories, three severities, your verdicts.
low
med
high
spam
warn
delete
timeout
harass
delete
timeout
kick
nsfw
delete
timeout
ban
Premium
04
Bring your own bot.
Run on our infrastructure under your Discord application. Your icon, your username, your status.
token AES-GCM · KMS-wrapped
05
Server essentials, included.
Everything you’d install three more bots to get, in one place.
Welcome flowsAuto-rolesReaction rolesLevelingCustom commandsTranscripts
06
Audit log on every privileged action.
Mod actions, AI replies, role assignments, ticket transitions, configuration changes. Actor type (user / bot / system), target, full metadata. Filterable from the dashboard.
USERBOTSYSTEM
USER@rinticket.open
BOTvantaai.reply.sentconf=0.86
USER@adminai.doubt.approve
SYSTEMcronquota.reset
BOTvantamod.timeoutcat=spam
Per-guild brain
Five sources flow in.
One vault per server.
Knowledge enters from where it’s written. Embeddings live in a separate vault for every server you run. Nothing crosses between them.
Inputs
ABOUT_GUILD
admin doc · weight 2.0
FAQ_DOC
md · txt · html
CHANNEL_PIN
auto-ingest
CLOSED_TICKET
on resolve
WEBSITE_CRAWL
premium · post-mvp
Per-guild vault
vault
server GamersHQ · 947…ce
private vector store
isolated
Reply
Hi rin. Stripe sometimes posts a final invoice for an in-progress billing cycle after a cancellation.
citesCT#2197FAQ§3
conf 0.86Guarantee
Your community’s knowledge never reaches another server. The boundary is enforced at the database layer and verified by automated tests on every change.
What changes
Less of what doesn’t matter.
More of what does.
Faster answers for your community. Your moderators get their evenings back.
| What | Today | With VantaSupport |
|---|---|---|
| Bots installed | Multiple subscriptions, separate configs, separate invoices. | One bot. One dashboard. One invoice. |
| Ticket workload | Every question reaches a person. Coverage means staying online. | AI handles routine questions. People review only what is unclear. |
| Moderation coverage | Spam at 3am means waking someone, or hoping it waits. | Policy enforces around the clock. People judge edge cases. |
| Onboarding new members | Generic welcome. Roles assigned by hand. | Personalized greeting in your community’s voice. Roles auto-assigned. |
| Server knowledge | Scattered in mods’ heads and pinned messages. | One vault per server. New mods inherit the same answers. |
| Monthly spending | Multiple bot subscriptions, variable usage, unclear caps. | One cap you set. The bot stops calling AI when you hit it. |
Pricing
Per-server. Credit-based.
No surprises.
Pay only for the servers you actively run. A real answer is 1 credit (2 for a hard question on the deeper model); greetings, off-topic, and handoffs are pooled at 1 per 3; repeats and refusals are free. When you hit your cap, the bot pauses AI. We never bill you for overage you did not approve.
Free
$0/mo
forever
For small communities trying it out.
- Shared VantaSupport bot with custom colors and footer
- 100 AI credits per month
- Private per-server knowledge base (no cross-server data sharing)
- 100 knowledge chunks (auto-learn from channels and files)
- Rule-based AI moderation (14 rule types)
- Anti-raid, auto-responder, auto-roles, auto-ban
- Unlimited ticket panels with in-channel transcripts
- Welcome flows, verify gate, reaction roles, tags, AFK, reminders
- Manual mod toolkit (warn, timeout, kick, ban) with warn ladder and temp bans
- Cases browser, manual moderation, audit log
- AutoMessages (scheduled recurring posts) and AutoPurge
- Streamer notifications (TikTok, Twitch, YouTube, Kick, Reddit)
- Discord activity logging by category
- Custom slash and prefix commands
- Community Discord support
Pro
$9.99/mo
per server / month
Active communities running real support.
Everything in Free, plus:
- 2,500 AI credits per month
- 1,000 knowledge chunks
- Detailed Analytics: health score, top messengers and VC users, member growth, anomaly alerts, predictive cards, cross-module insights, CSV export
- AI weekly digest, generated on demand
- Per-button ticket cooldown
- Inactivity auto-close
- Off-Discord transcript hosting with shareable links that never expire
- Priority job queue
- 90-day audit log
- Email support
Most popular
Premium
$24.99/mo
per server / month
Your own bot inside Discord. Run by us.
Everything in Pro, plus:
- 7,500 AI credits per month
- 10,000 knowledge chunks
- Your own branded bot: your name, icon, and status
- Vanta V1 Deep escalation on hard questions
- /suggest drafted staff replies
- AI-suggested moderation rules
- Per-channel tone overrides
- Multi-language replies
- Crawl your docs site into the knowledge base
- Sub-30-minute support
Enterprise
Custom
multi-server bundle
Dedicated infrastructure, SLAs, onboarding.
Everything in Premium, plus:
- Pooled credits, dedicated quota
- Unlimited knowledge chunks
- Dedicated fleet worker
- Multi-server bundle pricing
- Custom AI prompts and policies
- Custom integrations
- SLA + white-glove onboarding
- Annual security review
What's a credit?Vanta V1 · Beta
Credits track what the AI actually does.
A real answer is 1 credit (2 when it's routed to the deeper model for a hard question). Greetings, off-topic redirects, and handoffs to staff are pooled at just 1 credit per 3. Repeat questions served from cache, banned topics, and a simple "thanks" cost nothing. Published per action so nothing is hidden.
- 1AI answer (Vanta V1)
- 2Hard answer (Vanta V1 Deep)
- ⅓Greeting, off-topic, or handoff (1 per 3)
- 0Repeat from cache, or a banned topic
- 10Upload a document
- 20Crawl your docs site
- 30Auto-learn a channel
Powered by Vanta V1, our default model, with Vanta V1 Deep auto-routed on hard questions. Credits don't change when we upgrade the model.
Overage packs · Pro+
Need more credits? Buy a pack.
One-time top-up, no subscription change. Used after your monthly allowance runs out; they don't expire until you use them.
- Small pack1,000 credits · $4.00 / 1k$4
- Medium pack5,000 credits · $3.00 / 1k$15
- Large pack25,000 credits · $2.40 / 1k$60
Compare every feature across plans
| Feature | Free | Pro | PremiumPopular | Enterprise |
|---|---|---|---|---|
| AI credits / month | 100 | 2,500 | 7,500 | Custom |
| Knowledge chunks | 100 | 1,000 | 10,000 | Unlimited |
| Tickets, moderation & anti-raid | ||||
| Per-server knowledge base | ||||
| Streamer notifications | ||||
| Detailed analytics + weekly digest | · | |||
| Hosted transcripts (never expire) | · | |||
| Inactivity auto-close | · | |||
| 90-day audit log | · | |||
| Your own branded bot | · | · | ||
| Vanta V1 Deep on hard questions | · | · | ||
| /suggest drafted staff replies | · | · | ||
| Per-channel tone + multi-language | · | · | ||
| Crawl your docs site | · | · | ||
| Dedicated worker + SLA | · | · | · | |
| Custom integrations & prompts | · | · | · | |
| Support | Community | Sub-30-min | SLA |
Stripe-secured payments Cancel anytime Hard credit cap USD billing
Honest answers
Things worth knowing
before you install.
Direct answers to what buyers actually ask. If something is missing, email us and we will add it.
01How long does setup take?
About sixty seconds. The dashboard wizard asks four questions: what kind of server you run, a short paragraph about it, the tone and language you want the bot to use, and an optional channel of past tickets or files to learn from. The AI is useful the moment you save the wizard. Everything else (panels, moderation rules, claims, escalations) can be configured later as you need it.
02What if my server has no past tickets to learn from?
The AI works on day one. Your About paragraph and any FAQ documents you paste or upload during setup become its initial knowledge base. From there, every resolved ticket feeds back into the brain automatically, so accuracy compounds the longer you run it. Communities with no historical data still see useful replies within the first hour of use.
03Can I migrate transcripts from another ticket bot?
Yes. If you have transcripts saved by Ticket Tool, Tickety, Helper, or any HTML, Markdown, or text exporter, point Vanta at the channel containing them. The auto-learn job ingests every message and attachment, parses the conversation structure, and turns the content into searchable knowledge tagged by your server. Months of resolved tickets become useful context in minutes.
04Is my server data private? Do you train AI models on it?
Cross-server isolation is enforced at the database layer. Every row of knowledge carries your server ID, and every retrieval query filters by it. Automated tests verify that a chunk from one server can never appear in another server’s results. Our upstream AI providers operate under contract terms that prohibit training their foundation models on customer prompts or knowledge. You can delete any knowledge chunk from the dashboard at any time, and full sub-processor disclosure is in our Data Processing Agreement.
05What is a credit, and how many do I need?
Credits track what the AI actually does. A real answer is 1 credit, or 2 when a hard question is routed to the deeper model. Lightweight replies (greetings, off-topic redirects, and handoffs to staff) are pooled at just 1 credit per 3. Repeat questions served from cache, banned topics, and a plain "thanks" cost nothing. Typical small communities use 500 to 1,500 credits a month, so the 2,500 on Pro covers them with headroom.
06What happens when I run out of credits?
The bot stops sending AI replies for that server until your next monthly reset. It never charges you automatically. You can wait for the cycle, buy a one-time credit pack from your dashboard ($4 for 1,000, $15 for 5,000, $60 for 25,000), or upgrade your plan. Non-AI features like manual tickets, panels, transcripts, and rule-based moderation keep working without interruption.
07What if the AI gets an answer wrong?
Every draft includes a confidence score from 0 to 1. If it falls below your threshold (default 0.70), the bot does not send the reply. It posts the draft in your admin review channel with Approve, Edit, and Reject buttons. Above the threshold, the reply ships, and every answer is logged in your dashboard decision log with the exact knowledge chunks it used and its confidence score, so you can audit any answer and correct stale sources.
08What if a member tries to abuse the AI for off-topic questions?
Off-topic questions get a short "I can only help with topics in this server" redirect, and those lightweight replies are pooled at just 1 credit per 3, so abuse can never burn credits one-for-one. Banned topics are blocked before any model call for zero credits. Homework, recipes, code generation, and general chatbot use are turned away at the knowledge gate, not answered.
09What Discord permissions does the bot need?
Only the minimum needed for tickets, moderation, and AI replies: view and send messages, create ticket channels, manage roles for ticket access, delete messages for moderation, time out, kick, or ban offenders, and view your server’s audit log. We deliberately do not request Administrator, Manage Server, or Manage Webhooks. The full permission bitfield is published before you install.
10Can the bot run under my brand instead of yours?
Yes, on Premium. You create your own Discord application in the Developer Portal, paste the three identifiers into our onboarding wizard, and we run it on our infrastructure. To everyone in your server the bot looks fully yours: your name, your avatar, your status. We never appear inside Discord. Your bot token is encrypted at rest, decrypted only in memory when the bot connects, and never written to logs.
11Does it work for non-English servers?
Yes. Language is a per-server setting. The bot replies in whatever language you configure, with the tone, banned topics, and custom rules you set. The same engine produces completely different output for a French gaming community, a Spanish education server, and a Japanese commerce server. Premium adds per-channel tone overrides if you want a more formal voice in support channels than in general chat.
12Can I cancel anytime?
Yes. Cancellation is one click on your billing page. Your plan stays active until the end of the current billing period, then drops back to Free. No prorated refunds, but no surprise charges either. Your knowledge base, configuration, and historical data stay intact in case you ever upgrade again.
Ready when you are
Run one bot that actually
knows your community.
Free plan available. No credit card required. 100 AI credits every month. Upgrade on your timeline.
5-minute setup·Cancel anytime·Works in any language